Ultrasound Customer ServicesBeyond service. Peace of mind.
Knowing your staff is free to focus on patient care because your ultrasound system is always performing at its peak – that’s the confidence you have when you partner with the best service team in the business: Siemens Healthineers.
Our dedicated team of service experts has access to the latest digital advances and breakthroughs in technology such as remote diagnostics and AI tools to ensure that your system can keep pace with you and with industry developments.Â
With Siemens Healthineers as your service partner, you can breathe easy knowing your ultrasound system will continue to deliver outstanding performance day in and day out.
Service contract categories
We offer three service contract categories to ensure the right fit. We can customize contracts to meet you where you are, today and in the future. Within the contract categories, we offer different options for maintenance and transducer coverage depending on your needs.
Full service
Our full-service solution provides you peace of mind, with reliable expert support that ensures your systems are running at peak performance.
Best for:Â Maximizing uptime and minimizing risk.
Shared service
Our partnership empowers your in-house biomedical engineers with training, parts coverage, and labor support to ensure your success with expert backing.
Best for: Supporting in-house biomedical engineers and technicians.
Flexible service
Our flexible service offers options that fit your service needs and budget, while still providing expert partner support – from plans with pre-defined options to Planned Maintenance only.
Best for: Balancing risk with a limited budget.
Full cycle support
Supporting you through the system lifecycle
Tailored services at every stage from purchase to performance.
Customer service solutions
Kinectus Remote Service
Kinectus is a secure, easy-to-use, cloud-based connect platform for Ultrasound that keeps you connected and supplied with software updates, all while enabling you adhere to current security and compliance guidelines.Â
TechUp 18
Eligible systems receive software upgrades at least every 18 months through our TechUp 18 program.Â
Siemens Healthineers Academy
Included with every purchase, Siemens Healthineers Academy is a smarter connection to knowledge — designed to increase staff competency, efficiency, and productivity.Â
teamplay Fleet
teamplay Fleet is the Fleet Management App that empowers you to streamline the management of your fleet from Siemens Healthineers and optimize your asset performance.Â
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TechUp NOW is currently only available in the U.S.A.