CapDxOptimizing Provider Capacity and Patient Access
Overview
How can you improve patient access without hiring more providers?
Many health systems face growing demand, provider burnout, and tight margins—yet still leave capacity on the table. CapDx helps you diagnose and address operational inefficiencies that silently limit growth.
CapDx leverages data from your electronic health record (EHR) and other sources to identify operational inefficiencies that limit provider availability, scheduling effectiveness, and patient access. Through advanced analytics and expert consultation, CapDx provides a clear view of where capacity is being lost—and where growth is possible without adding headcount. Our solution helps healthcare organizations optimize capacity by designing and implementing strategies to reduce patient wait times and increase throughput across key service lines.
How CapDx Works
CapDx combines automated data analysis with hands-on implementation support, including:Ìý
Dedicated patient access expertsÌý
Analytics-based approach to capacity management and template optimizationÌý
Patient access and provider capacity benchmarkingÌý
Novel approaches to provider recruitment strategies
ÌýFacilitated change management and provider burnout prevention strategiesÌý
What your peers have achieved
CapDx Implementation Success at a Large Academic Health SystemÌýÌý
ChallengeÌý
The health system was challenged to match provider capacity with the growing demand for patient care. The organization wanted its patients to receive timely care while protecting physicians from burnout.
CapDx Implementation
Leadership recognized the need for an objective, data-driven approach to identify provider constraints and unlock capacity, fundamentally reimagining patient access across their organization.
Using CapDx, the health system and ECG identified obstacles to access, including mismatches between scheduled and contracted hours and overly restrictive scheduling templates that hindered availability.
ÌýWith these insights, the healthy system and ECG launched a strategic initiative grounded in three core objectives:
- Aligned templated hours with expected provider time.
- Maximized provider utilization through template optimization.
- Reduced the impact of no-show rates through revised scheduling processes.
Results of CapDx
- Identified 6 high-priority service lines with the greatest capacity potential
- Revealed over 500,000 annual visits lost due to operational inefficiencies
Results of the Optimization Project
Achieved a 5% increase in capacity across 6 pilot areas in just 3 months, enabling an additional 3,300 patient visits annuallyÌý
Delivered a 5x ROI within 12 months
CapDx is powered by ECG Management Consultants, a Siemens Healthineers Company
