8 Ways the Advance & Care Program can empower your post-processing performance
Discover the eight ways the Advance & Care program can enable you to get the most out of your syngo.via application and protect your post-processing workflows.Ìý
1. 24/7 Access to Expert Support
Your radiology team has access to around-the-clock technical support, helping to address syngo.via platform issues quickly and reduce workflow disruptions. Whether it's a system error or a performance concern, 24/7 assistance from Siemens Healthineers experts provides guidance to keep operations running smoothly.
During standard business hours (8 AM to 5 PM local time), clinical support is available to assist withÌýreviewing images,Ìýnavigating syngo.via’s features, or optimizing post-processing workflows. With both technical and clinical expertise readily accessible, your team can work more efficiently and make the most of their image post-processing technology.
2. Protect Patient Data with Enhanced Cybersecurity Benefits
Today’s imaging scanners are faster, more precise, and produce increasingly complex data, and it is as important as ever that this complex patient data is protected from cyber risks.
Our IT Care Plan service agreement ensures that your software getsÌýregular patches toÌýaddress cybersecurity vulnerabilities and ensure compliance with modern cybersecurity protocols. Furthermore, it provides extra safeguards to protect patient data and support your system functionality.
3. Maximized Uptime with Proactive Software Updates
Without up-to-date software and reliable system performance, your radiology department's image post-processing workflow can come to a halt—delaying diagnoses and disrupting patient care.
With IT Care Plan, software updates are proactively managed by Siemens Healthineers, and you receive priority support to quickly resolve any technical issues, ensuring seamless operations.
4. Stay Current with Software Upgrades
Stay current and ensure your system benefits from the latest innovations, including new features, tools and improvements in performance and security. Furthermore, these regular updates help maintain adherence to evolving medical standards and regulations.
5. Optimized Performance for Better Workflow Outcomes
Optimize and automate your workflow with performance tuning and custom configurations for your specific workflows. OurÌýremote monitoring capabilities proactively detect issues so you can enjoy uninterrupted use of the tool.
6. Cost Efficiency
Manage costs more effectively with a fixed annual fee, reducing the unpredictability of repair or upgrade expenses. Instead of facing unexpected costs for system fixes or major updates,Ìýregular maintenance keeps syngo.via running efficiently and helps prevent costly overhauls.
Additionally, ongoing software updates help extend the system’s lifespan and keep it aligned with the latest technology standards. By staying current with supported versions, avoidÌýthe risks and expenses associated with running outdated software that reaches end of support.
7. Training & Education
Clinical support is always just one phone call away, but an IT Care Plan also grants your staff access to resources andÌýeducational tools to enhance their proficiency in using syngo.via.
With the Advance & Care Program, you have access to 4 hours of virtual training included for your team.
8. Scalability & Flexibility
Get the support you need forÌýintegrating new functionalities to your syngo.via software or for connecting with other Siemens Healthineers solutions such as syngo Carbon.
As clinical and operational needs shift, the needs you have for your post-processing software might change too. Tailor your agreement to meet those evolving needs, such as adding new modalities.Ìý
Secure your post-processing workflows with the optimal level of software support for syngo.via!
IT Care Plan provides the optimal level of support for healthcare IT solutions and software products for high performance and excellent outcomes. It delivers fast and efficient technical and clinical application support, while keepingÌýsoftware secure and state-of-the-art during its entire serviceable lifetime.Ìý
A comprehensive education offer complements the IT Care Plan to empower your highly skilled workforce and elevate the quality of patient care.
