Ensure Peak PerformanceRun your lab instruments at high efficiency to provide reliable and timely results
The proactive monitoring of equipment and our expert support answer your questions remotely, enabling fast and smooth-running operations. Proactive Monitoring, powered by artificial intelligence (AI), is designed to keep your instruments at peak performance and reduce unscheduled downtime. Remote Assistance, powered by Smart Remote Services (SRS), streamlines service requests and provides a secure connection to our remote support and services.
Proactive Monitoring
Reactive responses to unexpected downtime are inefficient, costly, and stressful. When an analyzer fails, it disrupts operations, lowers efficiency, affects staff morale, and increases operating costs. Proactive Monitoring helps detect potential issues and notifies you in advance to avoid unexpected downtime.
Benefits
- Provides real-time status updates for your systems, detecting critical issues up to 21 days in advance
- Optimizes analyzer uptime and maintains TAT
- Predictive notifications allow you to schedule downtime at a convenient time for the lab, reducing unscheduled service visits
You can benefit from this service when you acquire Performance Plan Standard or Performance Plan Extended.
Remote Assistance
Our remote assistance, enabled by SRS, offers options to easily connect to a Siemens Healthineers expert to respond to each technical concern as efficiently and effectively as possible to ensure sustainable system performance.
Benefits
- Streamlines service requests and easily connects you to our experts for faster resolution
- Opens the door to a variety of services to support you where and how you need it
- Provides a secure connection to our remote support and services
Smart Remote Services (SRS)
SRS is a secure data link that connects your instruments with our experts. SRS has advanced security measures providing a high level of security, confidence, and peace of mind by safeguarding patient data and ensuring compliance with regulations. See more details on SRS, your smart connection to digital services.
ISO 27001 Certified
Our SRS-powered services, certified according to ISO 27001, offer the security you need:
- Data security (encryption, logging, backups)
- Application security (access management)
- Network security (demilitarized zones, VPN Broadband)
- Physical security (physical access protection)
The products/features (mentioned herein) are not commercially available in all countries. Due to regulatory reasons their future availability cannot be guaranteed. Please contact your local Siemens Healthineers organization for further details.
Check with your local representative if Proactive Monitoring is available for the instruments in your laboratory.
Proactive Monitoring requires connection to SRS Proactive Monitoring availability may vary.