Smart Remote Services

Smart Remote Services
Your smart connection to digital services

Smart Remote Services (SRS) is a fast, secured, and powerful data link connecting your medical equipment to service experts. With data transfer via SRS, the performance and condition of your equipment can be monitored in real time. In addition, you benefit from a broad range of proactive and interactive services enabled by SRS—including fast error identification, remote repair and software updates, preventive maintenance, as well as technical and clinical collaboration services. By connecting your equipment to SRS, you enjoy the advantage of fast, convenient, and secure Remote Services to keep your operations up and running.

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Features & Benefits

The SRS connection gives you access to our wealth of Remote Services which enable you to:

Services powered by Smart Remote Services

Remote Technical Support

comprises remote error identification, diagnosis, and repair, whereby our remote experts use advanced software troubleshooting tools to remotely restore your operations.

Remote Application Support

comprises remote error identification and real-time interaction between application experts from Siemens Healthineers and your clinical staff to provide guidance and restore your system operations.

Graphic displaying Remote Software Updates & Upgrades

Remote Software Updates & Upgrades¹

are the regular remote software updates and upgrades to improve system performance and enhance equipment reliability and functionality.

Technical Specification

Smart Remote Services (SRS) is designed to maintain a high level of patient data confidentiality and integrity, while at the same time sustaining their availability. SRS employs sophisticated authentication and authorization procedures, up-to-date encryption technologies and logging routines, and strictly enforced organizational measures that support optimal patient data security and access protection. We thereby offer you a solution that takes into account both the technical feasibility and the regulatory guidelines in the U.S., Europe, and Japan.

We highly recommend a VPN broadband connection, which offers the following advantages:

High level of security
High data transfer quality and availability
Access to a broad range of Remote Services

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Customer Story

“The support we receive through Smart Remote Services provides us a fast and personalized answer to questions or issues that we sometimes face. By having remote access to our server, the syngo supporters are really efficient, and can access our workstations, take the control, in order to guide us step by step, for every demand that we have, so we never feel abandoned.”

Jeremy Brachet

MRI Technician, IRM Lyon Nord, Lyon, France

Availability dependent of IT system and solution.

Purchasable service option

Connection to Smart Remote Services (SRS) infrastructure is required. SRS has advanced security measures in place and is compliant with the ISO 27001:2017 Standard for Information Security.

The products/features and/or service offerings (here mentioned) are not commercially available in all countries and are only available for CT modalities. If the services are not marketed in countries due to regulatory or other reasons, the service offering cannot be guaranteed. Please contact your local Siemens Healthineers organization for further details.

The statements by Siemens’ customers described herein are based on results that were achieved in the customer's unique setting. Since there is no "typical“ hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption) there can be no guarantee that other customers will achieve the same results.

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