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The Siemens Healthineers consulting team includes former medical doctors, radiographers, NHS managers, C-Suite and analytics specialists. Possessing real-world experience of delivering complex, data-driven change in the NHS, across acute specialities, primary care and community, it partners with clinical teams and senior management to improve operational efficiency, workflow, staff engagement and patient experience.

The consulting team engaged with radiology leads from each hospital to understand departmental ambitions and priorities. There was consensus on the need to develop an integrated service, optimising resource allocation and addressing non-standardised clinical governance and processes across sites.

Leading a radiology review across the Royal Free London group, the consulting team analysed clinical pathways and operational requirements for the future of the radiology service. The team interviewed stakeholders to understand the current workflows and patient pathways, identifying challenges, bottlenecks and inefficiencies - co-designing solutions to improve the pathways for both CT and MRI.

Focused on long-term service development, the team defined opportunities and developed a roadmap for cross-site collaboration and process standardisation, to enhance efficiency and service-delivery consistency across the group.

Further, the team carried out a bespoke demand-and-capacity analysis to determine optimal staffing and equipment needs across all modalities.

Working together in partnership, the teams:

• Identified process and workflow challenges and opportunities, and agreed an action plan
• Implemented ‘quick wins’ to achieve short-term strategic goals
• Assessed current capacity and demand for diagnostic imaging services
• Projected demand and modelled staffing and equipment needed to meet this future demand
• Developed a detailed report to inform the future strategy for radiology

As a result of the collaboration, the trust:

• Has a clear and data-driven way forward to streamline service delivery and enhance efficiency across the group
• Is already benefiting from some new and improved ways of working
• Can proactively manage staffing and equipment, reducing the risk of future shortfalls
• Has confidence in its ability to deliver a successful and joined-up radiology service across the trust in the years to come

Nitin Parmar, Group Head of Imaging at Royal Free London NHS Foundation Trust, says: "The Siemens Healthineers consulting team conducted a radiology review across the group to analyse clinical pathways and future operational requirements. Through close collaboration, the partnership has developed a report to inform our radiology strategy."