
CT repair in rural Brazil:
No easy trip
Learn about a service technician who drove 1,300 km through the Amazon rainforest to repair a CT scanner. The journey was worth it.
A defective CT system is always an inconvenience, especially during the pandemic. With the indispensable diagnostic device and the service technician 1,300 kilometers away, it could have been a disaster. David Murray, customer services engineer for Siemens Healthineers, took charge of the situation.
We make a lot of difference not only to our customers but also to the quality of life in a city, promoting health and care for our customers鈥 patients.
David Murray, customer service engineer for Siemens Healthineers in Bel茅m, Brazil
Thank you for your commitment and determination to solve our problem. We are back to normal routine at the City Hospital.
N谩dia Val茅ria Berretta Moreira Alves, MD, Administrative Director at the Centro de Diagn贸stico Por Imagem Tapaj贸s, 厂补苍迟补谤茅尘, Brazil
- The statements by Siemens Healthineers customers described herein are based on results that were achieved in the customer鈥檚 unique setting. Since there is no 鈥渢ypical鈥 hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption) there can be no guarantee that other customers will achieve the same results.
- The shooting/interview/fotoshooting took place under all necessary health and safety measures according to local Covid-19 regulations.